4bet's Privacy Policy

4bet operates a safe and transparent online entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") describes how 4bet collects, processes, stores, and protects the personal information of users of our website, mobile application, and related services (collectively, the "Platform").

By using our Platform, you are considered to have accepted the terms described in this Policy. If you disagree with any part of this Policy, please stop using our services and contact our support team.

This Policy applies only to 4bet's own Platform. 4bet is not responsible for the privacy practices of third-party websites or services.

4bet may collect user information from various sources. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account or use our services, you directly provide the following information:

• Full name and date of birth (for age verification — only users aged 21 and above are permitted)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details (bKash, Nagad, Rocket numbers — full numbers are never stored)

2.2 Automatically Collected Information

When you use our Platform, certain information may be collected automatically:

• IP address and device identifier
• Browser type and operating system version
• Login time, session duration, and usage patterns
• Page visit and click history
• Data obtained from cookies and similar tracking technologies

2.3 Transaction Information

• Deposit and withdrawal history and amounts
• Bonus claim and usage records
• Game play history and results
• Betting activity details

4bet uses collected information only for legitimate and specific purposes. We never process your data unnecessarily.

• Account Management: Creating, verifying, and securing your account.
• Service Delivery: Running betting, gaming, and payment services smoothly.
• Identity Verification: Confirming user age and identity and preventing fraud.
• Financial Transaction Processing: Completing deposits, withdrawals, and bonus distributions securely.
• Customer Support: Providing prompt and effective responses to your questions and complaints.
• Security and Fraud Prevention: Detecting and preventing suspicious activity.
• Platform Improvement: Analyzing user experience to improve service quality.
• Communications: Sharing important updates, policy changes, and account-related information.
• Responsible Gaming: Monitoring unusual gaming behavior and providing support.

4bet does not share your personal information with third parties, except in the limited circumstances described below:

4.1 Service Provider Partners

We use trusted third-party services to operate the Platform — such as payment processing, technology infrastructure, and analytics tools. These partners only receive the information necessary to provide their specific services and are required to follow our privacy standards.

4.2 Legal Obligations

We may disclose information to comply with valid orders from authorities, court directives, or applicable legal requirements. In such cases, we will disclose only the minimum information necessary.

4.3 Fraud and Security

Relevant information may be shared with concerned agencies to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a business merger, acquisition, or other corporate transaction, user information may be transferred. You will be notified in advance in such cases.

The 4bet Platform uses cookies and similar technologies that store small data files in your browser. These help improve the Platform's functionality and your experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security — the Platform cannot function properly without them.
• Functional Cookies: Used to remember your preferences, language, and settings.
• Analytics Cookies: Used to understand user behavior in order to improve the Platform.
• Security Cookies: Used to detect and prevent fraud.

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some Platform features to stop working properly.

4bet has implemented industry-standard technical and administrative measures to protect your personal and financial information.

• SSL Encryption: All data transfers are secured with SSL/TLS encryption, keeping your information completely safe in transit.
• Encrypted Storage: Sensitive information is stored in encrypted form.
• Access Controls: Only authorized personnel have access to the information they need.
• Regular Audits: Regular security tests are conducted to identify system vulnerabilities.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Payment Security: Transactions via bKash, Nagad, and Rocket are secured by their own security systems.

4bet retains your information only for as long as necessary. We consider the following factors when determining retention periods:

• All relevant information is retained while your account remains active.
• Financial and transaction records may be kept for a defined period even after an account is closed.
• Some information may need to be retained for an extended period to meet legal obligations.
• Relevant log data is retained for security investigations.

Once the retention period ends, information is securely deleted or anonymized so that individuals can no longer be identified.

4bet believes every user has the right to control their own information. You may exercise the following rights:

• Access: The right to know what information we hold about you. A copy will be provided upon request.
• Right to Rectification: The right to request correction if your information is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your information in certain circumstances, though this may be limited where legal obligations or ongoing investigations apply.
• Objection to Processing: The right to object to your information being used for specific purposes.
• Data Portability: The right to receive your information in a structured, machine-readable format.
• Marketing Opt-Out: The right to withdraw consent to receive marketing messages at any time.

To exercise these rights, contact our support team. We will respond to your request as promptly as possible.

4bet's services are intended only for adults aged 21 and above. We do not knowingly collect any personal information from minors.

An age verification process is carried out at account registration. If it becomes known that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

4bet uses certain third-party technologies and services to operate the Platform, particularly game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt). These providers are governed by their own privacy policies.

For payment processing, we rely on bKash, Nagad, and Rocket. When you use these services, your information is protected under their own security and privacy frameworks.

4bet is not responsible for the privacy practices of these third parties. We recommend that you review their privacy policies before using their services.

4bet reserves the right to update this Privacy Policy at any time. When changes are made:

• The updated version will be published on this page.
• The "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to your registered email address.

Continuing to use the Platform after a policy change means you have accepted the updated Policy. We recommend visiting this page regularly.